Wallet recharge (AI Credits)
- Wallet top-ups via Razorpay are generally non-refundable once credits are successfully added to your account, because they are instantly delivered digital value.
- If payment succeeded at the bank/UPI provider but credits were not applied, contact us within 7 days with your Razorpay payment ID and registered email. We will verify and credit or refund after confirmation.
- Failed or cancelled payments before capture are not charged; any hold is released by your bank.
Mentor live sessions
- Billing for mentor sessions starts only when you tap Start session as shown in the app.
- Unused reserved slots that were never started are not billed from your wallet.
- If a session ends early due to a verified platform outage on our side, contact support for review on a case-by-case basis.
Digital content purchases
Unlocks for classes, quiz packs, materials, and similar digital items are final once access is granted, unless required otherwise by applicable consumer law or a documented platform error.
Cancellation
You may stop using the platform at any time. Cancelling a scheduled mentor slot before starting the paid session window avoids wallet debit for that session.
How to request help
Email support@yantraias.com with your account email, payment reference, and a short description. Refunds, when approved, are processed back to the original payment method subject to Razorpay and banking timelines (typically 5–10 business days).